Email, Text, and Phone Scams

Phishing:

These are unauthorized emails that request sensitive information. They often take the form of a message from a financial institution asking you to provide account information due to a computer error, as part of a system upgrade or even as part of an enhanced internet security initiative. Sometimes they are worded to cause you concern over access to your account, for example “your account/credit card has been suspended.”

These fraudulent emails often contain links to a website that may look real, but is not. The information requested may include account numbers, user names, access codes and passwords. Do not enter your account information if you reach such a site.

Remember, we already have your information and will never call, email or text you for your card number or any other personal data.

Vishing calls:

Individuals receive an automated or live phone call from an unknown number stating that their card has been blocked. Account holders are then asked to provide or enter their full card number and PIN or CV2 (security code on the back of your card) information to reactivate their card. Sometimes, if the calls go unanswered a voicemail message is left instructing the account holder to contact a number to reactivate their card.

Text Smishing messages:

Text messages (or SMS messages) referencing compromised cards and suspended accounts are typical. A number is provided within the text (SMS) message for reactivation.

Remember, we already have your information and will never call, email or text you for your card number or any other personal data. If you receive this type of phishing email or text, please forward it to us at services@Texell.org.

If you have entered information about your Texell accounts on a suspicious site, text message or phone call, please call our Contact Center immediately at 855.773.1604 so we can help you take the necessary steps to protect your account or your cards.

Be assured that our systems remain secure and are not the cause of these fraud attempts. Often, the criminals behind these fraud attempts target multiple financial institutions with the hopes of tricking members/customers into sharing their sensitive data.

We are committed to educating and helping members on how to avoid becoming victims of these types of scams.