Meet Elva from Texell's Contact Center

Texell offers several opportunities to further your career, including positions in the Contact Center. These employees assist Texell’s members with any account questions by phone, text, chat, and email. Watch this short video to learn more about what it’s like to work at Texell with our Contact Center Manager, Elva Lawhorn.

“When you’re calling Texell, it’s because you need help with your finances, which is a big deal” said Elva. “We strive to resolve our members’ concern the first time they call in and create a memorable service experience.”

The Contact Center is comprised of Member Service Telephone Representatives who handle all incoming calls, messages in Digital Banking, text messages, and callbacks. Managers in the Contact Center provide support throughout the day and include Floor Supervisors, the Assistant Contact Center Manager, and the Contact Center Manager.

“When hiring for the Contact Center, I look for someone who enjoys talking on the phone and enjoys working in a team environment,” said Elva. “Working in the Contact Center does allow you to work independently throughout the day, but it also requires partnership with the entire credit union.”

Elva enjoys working at Texell because the community-driven spirit matches her values. Texell Serves, the volunteer program of the credit union, is her favorite part about working at Texell.

“It really allows us to get hands on in the community and Texell really maintains that same service of giving with its internal team members,” said Elva. “I really enjoy that service aspect.”

Texell Credit Union offers many career opportunities across our eight branches and administrative departments. Visit Texell.org/careers to learn more about the benefits and culture at Texell, and visit Texell.org/jobs to view current openings. For questions about the application process, contact our HR department at 254.774.5120.

If you wish to comment on this article or have an idea for a topic we should cover, we want to hear from you! Email us at editor@texell.org(opens in a new window)(opens in a new window).