Spotlight on Texell's 31st Street Branch

Texell Credit Union has eight branches across Central Texas, and the 31st Street branch in Temple serves more members than any of the others. Opening its doors in 1993, this location is the first branch office and housed the credit union’s first ATM. Watch this short video to hear from the employees about why they love working at the 31st branch.

“We have an amazing team where, like family, we all work together towards a common goal,” said Bill Alford, 31st Branch Manager. “What I love about this branch in particular is that we have a wide variety of members, and we have several regulars.”

Because this branch is the busiest at the credit union, the staff members rely on support from back-office employees at Texell’s headquarters. Financial Service Coordinator Kara Kelm talked about how grateful she is to have the support of other departments.

“A lot of employees who started at 31st are in other departments now, like lending or collections,” said Kara Kelm. “If I have question or need some help in that department, it is very easy to reach out to somebody that I’ve worked with before.”

“Because I have a military background, I have that mindset that veterans have, but I also have an idea of what these new soldiers are coming into and what they’re needing to get set up before they go into basic for three months,” said Cory Freymond.

Cory Freymond, Financial Service Specialist, has a military background and appreciates the camaraderie at 31st which reminds him of his military family. He also likes helping veterans and new military personnel.

“Because I have a military background, I have that mindset that veterans have, but I also have an idea of what these new soldiers are coming into and what they’re needing to get set up before they go into basic for three months,” said Cory Freymond.

Each employee mentioned how much they loved working with the members who visit 31st branch. They help the youngest ones with financial advice and talking to them as if they were their own kids. The entire staff does their best every day to go above and beyond for the members and to make the experience better every time.

The Retail team at the 31st branch includes tellers who process transactions and answer questions about financial products to make sure members have the best service. Financial Service Specialists assist members with loans, opening accounts, and any account questions. Financial Service Coordinators help members with checking in at the branch and questions about the credit union.

Texell Credit Union offers many career opportunities across the eight branches and administrative departments. Visit Texell.org/careers to learn more about the benefits and job opportunities. For more information about Texell’s financial products, visit Texell.org.

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